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Terms & Policies


These conditions have been created to help the school run efficiently and to make your experience as amazing and as cheap as possible.
These may be altered at any time without notification.


Please communicate everything to our admins by:

Save our SMS number in your phone contacts for easy access.

Please do not communicate to the teachers about absences, payment, or anything other than about what is being taught in the lessons. Such matters should be communicated using one of the methods stated above.

During busy times it might take us a few days to respond. But we try our best to be prompt!

It is forbidden to ask teachers to teach outside the school (ex. your home). It goes against the teacher’s contract and our insurance policies.


  • Students age 4-11 – Please go to your Nook Account HERE.
    Here you can cancel a particular lesson date and then schedule a make-up Music Clubhouse session. More information is on the linked page.
    It’s a good idea to keep this link in an easy to find place for when you need it.
  • Students age 12 and over – Please go to your Nook Account HERE.

It’s a good idea to keep this link in an easy to find place for when you need it.

For students 12 and over, a make-up lesson can be scheduled under these conditions:

  • The lesson was canceled at least 24 hours before the scheduled lesson. No make-ups are given if we’re notified within 24 hours of the scheduled lesson.
  • Each student (12 & older) can have up to 6 make-ups per year. These do not stack.
  • We can not give make-ups for make-ups

Zoom lessons are always available for when you need them. Simply text us (267-651-5008).

There are times when a make-up must be done by a substitute.

Our teachers are extremely busy with tight schedules. Therefore, we cannot freely move lessons around. Your agreed upon scheduled time is what your tuition is paying for.

For the health and safety of all of those at the school, please do not come to the school if you or anyone with you is sick.

  • Nook Nook Music School does not issue refunds
  • Note: During the summer we are more lenient with our absent and make-up policies as most students prefer to continue and keep their spots year round.

Teacher Absence

In the case that a teacher must be absent we will notify you by email and SMS as soon as possible to reschedule the lesson. In some cases a substitute may teach the lesson.

School Closed (Due to weather or any other unforeseen circumstance)

Notices will go out by email and SMS if the school needs to be closed. We generally follow what the local schools do for inclement whether.

In most cases we will have lessons at your usual scheduled time via virtual lessons. Instructions will be sent to you when notified.

Holidays & Days Off

Lessons run every week, even when there are five weeks in a month. These extra days from five-week months throughout the year are used to balance the tuition for various breaks.

See the calendar for specific dates.

These are the only times we have off:

  • Spring Break
  • Memorial Day
  • Summer Break (July 4th week)
  • Yom Kippur
  • Halloween
  • Thanksgiving Break
  • Winter Break

Duration of Lesson Agreement

The lesson agreement is a rolling agreement that continues into each new month and new year.

Tuition Payment

Your enrollment in lessons at Nook Nook Creative Music School is a month-to-month commitment paid by autopay using a credit card.

The first month is prorated accordingly. After the first month, tuition is paid in full and prorated tuition can no longer be given.

Payments are collected 7 days before the next billing month. Ex. Payments for November are due on October 25th.

LATE FEES: If payment is not made 3 days after the due date (7 days before the next month) a late fee of $5/day will be added to your tuition, not to exceed one month’s tuition, until tuition is received.

If tuition is not paid by two months the student will be pulled from the scheduled lesson.

It is your responsibility to keep your credit card updated. Emails go out if a charge is declined. You can change your credit card in your Nook Account. Please text or email us if you have any questions.

Sometimes our emails go to the Spam folder. Be sure to check there if you haven’t received any emails from us for a while.

There is a non-refundable $50 sign-up and materials fee.


We’re proud that most of our students come from referrals. Because we appreciate it so much you are rewarded for it! If someone you referred signs up then your next tuition will be 25% off! In order for this to apply the referrer must add your name to the “How Did You Hear About Is (Referrer)” field on the registration form.

Withdrawing From Lessons

You must notify us by text or email at least 2 weeks before the withdraw end date.

A link to our Withdraw Form will be sent to you. After the Withdraw Form is complete we will prepare the final lessons and tuition will stop.

WARNING: Tuition payment for your agreed upon lesson time will continue and your assigned teacher will be waiting until the Withdraw Form is complete.

No refunds or credit can be given for stopping halfway through the month. Exceptions due by exceptional circumstances may be considered by the management.

We can not hold scheduled spots. Once tuition is stopped your scheduled time will be filled with another student.

You can complete the Withdraw Form by clicking HERE.

Thank You 🙂

We appreciate your support in helping bring varied music and creativity back into our world! We’re a small but quickly growing local business on a mission to bring creativity, leadership, and confidence into the lives our our wonderful community.

We’re always expanding, learning, and getting better. If you ever have any questions, requests, suggestions, or concerns please reach out to:

  • SMS: 267-651-5008
  • EMAIL: info@nooknookmusic.com

You made it to the end. Congratulations! You are now a Nook Nook Master!